FAQs

Cancelation terms and conditions?

All appointments canceled 12 hours or more get a money back guarantee. Any appointment canceled or rescheduled after is not eligible for a full refund, within 8 hours of appointment a 50% charge can still be required. As well a no call no show 20 minutes late to any appointment will not be eligible to any refund. We understand life happens and can get in the way at times, please reach out to Origin Massage Therapy asap to talk about full or partial refunds.

Clients may receive a single warning only being charged 25% off session but it is not guaranteed.

Where are you located?

We are located @ 1049 Robertson St, Fort Collins CO. 80524

We are a proud part of the Lifechange Service Professional building!

Across from, (west) of PVH and directly next to Farmers Insurance.

Where do I park?

The parking area in front of the Lifechange building normally has space, yet if you can not find a convenient spot there are spaces just off of Robertson St.

Should I completely undress for massage?

We recommend undressing only to your own personal comfort level. Although many clients undress completely for their session, it is certainly not a requirement. Regardless of your level of undress, your therapist will always professionally drape and cover your body through the massage session.

Is it okay to talk during a massage?

Conversation (aside from intake and questions around your goals for the session) will always be led by you, the client. If you need anything at all adjusted during your treatment, we encourage you to vocalize your requests with your practitioner, and trust that there is no such thing as a silly question or request.

Keeping this in mind, our goal is to keep the appointment therapeutically focused, allowing you the time and space to unplug from your routines and take a moment of rest. Often, we hear from clients that they enjoy and get much more out of their sessions when they are able to be quiet and take the time to be fully present for their massage experience.

With any NMRT (see services for more information) therapy the therapist and client do keep more of a dialog going due to the movement and depth of pressure. This open dialog keeps the client not only safe but comfortable at all times in the session.

Should I shower just before a massage?

A pre-massage shower is not required, but we do ask that clients use common sense and mindful personal hygiene practices, assuring both yours and the therapist’s comfort during the massage session. We ask that clients please not wear perfumes or colognes for their session! Thank you!

Why do I get congested during a massage?

When you are face down in the face cradle for more than a few minutes, the pressure placed on the sinuses can often lead to that “stuffed up” feeling. Rest assured this will quickly resolve once you turn over or get off the table.

Is it safe to take pain killers, or use any substance to get high before massage?

No, it is unsafe to take pain killers or other mood altering substances before a massage because it might potentially hinder your ability to give accurate real time feedback on your experience. We ask that you do not drink alcohol, take pain killers, ingest illegal substances or other mood altering substances before your massage as it is contraindicated for a safe massage. If you arrive for a massage appointment intoxicated you will be asked to reschedule your appointment and still be responsible for paying for that day’s session

Will more pressure/pain bring deeper change or relief during a session?

Not always, more pressure just for the sake of more pressure is not necessarily more therapeutic. Much is still unknown about the mechanisms at work during massage from a scientific viewpoint. Although more pressure might feel good, it doesn’t necessarily change the outcome of the massage.  There are some techniques that do involve more pressure, but it is always up to you as the client to decide what your pain threshold is.  We suggest never surpassing a 7 or 8 on the 1-10 pain scale.

Why do you need to know my medical history?

Massage has many effects, some of which are still unknown. Massage may be locally or systemically contraindicated for certain health issues, so to be sure we are offering you the safest session possible, we ask that you be honest and comprehensive on your health history form. Client medical information is strictly confidential and WILL NOT BE SHARED.

Do you offer erotic/sexual massage?

Although certainly not asked frequently, it is a question that we want to clearly address. Origin Massage Therapy specializes in therapy driven, professional massage only. Any sexual innuendo, advance or remark towards a practitioner of Origin Massage Therapy is EXPRESSLY FORBIDDEN. Any client soliciting Origin Massage Therapy for sexual massage may be reported to Fort Collins Police immediately and will still be responsible for the full cost of services booked. If you are looking for something other than professional massage services we ask that you do not contact us!

What is your cell phone policy?

We pride ourselves in creating an amazing experience for each customer that walks through our doors and have found that cell phone noise/conversation in the waiting room or treatment room diminishes the experience of others at the center. For this reason we ask that you silence or shut off your cell phone before coming in for your appointment. Our waiting room and treatment rooms are a no cell phone zone (silent or off), thank you in advance for your cooperation!